While working in Finance at Boeing, John realized he wanted a job where he could have more face-to-face interaction with people, while at the same time make an impact in the community. It just so happened that he matched the traits TheBANK was looking for at the time and the rest is history.
I find working in my hometown, for my “hometown bank” very special and gratifying. It’s fascinating to think what this area was like 20 years ago, what it’s like now, and what it may be like in 20 years … and realizing that I have something to do with it.
Success for my clients is when their needs are met. No two clients are the same, so defining their needs and working to fulfill them are a key part of my job. I make myself available for my customers to accommodate their time schedules. Whether it’s 7 a.m. or 9 p.m., it’s a Saturday or Sunday, or if the bank is closed on a holiday – I am always available to meet. I’ve met customers at restaurants, libraries, their workplaces and homes.
I value being able to maintain a relationship with my clients well after their loan has closed. I’m always running into customers in the community and it’s great to be able to catch up on how things are going with them and how their families are growing.
I put myself in every one of my customer’s shoes. Mortgages can be intimidating and confusing, and I do what I can to provide detail and make the customer comfortable with the transaction.